Thank you for shopping at Dear Kitabein. We want you to have a delightful experience with our products and services. Please read our cancellation, refund, and return policy carefully to understand your options.

Standard Orders:
If you are not completely satisfied with your purchase of non-customized items, you may contact us within 1 day of delivery at for an exchange. The returned items must be in their original condition, unused, and in their original packaging. Please note that return shipping costs will be the responsibility of the customer unless the return is due to an error on our part.

Customized Orders:
For personalized or customized items, such as products with specific monograms or custom engravings, texts, or pictures, we are unable to accept returns or offer refunds unless there is an error or defect in the customization. We take great care to ensure the accuracy of personalized details, so please review your customization instructions carefully before placing your order.

Damaged or Defective Items:
In the rare event that your order arrives damaged or with a manufacturing defect, please contact our customer support team within 72 hours of receiving the item. We will work with you to arrange a replacement.

How to Initiate a Return or Exchange:
To initiate a return or exchange, please contact our customer support team at Please provide your order details and a clear explanation of the reason for the return or exchange. We will guide you through the process and provide you with any necessary instructions.

Refunds and Processing Time:
Once we receive the returned item(s) and confirm their eligibility for a refund, we will process the refund back to your original payment method. Please allow for up to 7-16 business days for the refund to be reflected in your account. Refunds will only be issued to the original purchaser.

Non-Refundable Items:
Please note that certain items are non-refundable, including digital products, gift cards, customized products, and clearance or sale items, unless they are damaged or defective.

Changes to the Refund and Return Policy:
We reserve the right to modify or update our refund and return policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately.

If you have any questions or need further assistance regarding our refund and return policy, please contact us at We are here to help you and address any concerns you may have.

Last updated: 14-February-2024

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